How to leverage customer feedback to drive growth

By Raza Iqbal

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5 min read

Last updated on Aug 1, 2024

Customer feedback has always been a crucial aspect of one’s business growth. As someone who is providing a product or a service to people, understanding how the receiving end feels about what value they are getting from your product or service can not only help you understand the points of improvements, but also gives a sense to your customers that you value their opinion and are willing to provide them with the best.

Let’s give a closer look to how effective customer feedbacks are and understand how it might help you grow as a business.

1. A happy customer can be a free advocate for your business

Humans have a tendency to share their good experiences with their peers. When you have a happy customer, its very likely that they are recommending you to their friends and family for if they need your product or service. Who doesn't need new customers right?

2. Being an active listener to someone who had a bad experience with you can help you identify the challenge and calm the other person down

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3. You can understand how your product or service is being perceived by your customers and can even conduct experiments for business growth

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4. Build a social well regarded reputation by working on bad feedback and giving a platform for your customers to interact with you

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5. Can help build personalised experience based on factors like demographics, geolocations and even specific customer

Raza Iqbal

Founder

Hey! I am the founder. I have expertise in Software Development and product design. I am building feedvise every day and just in case if anything goes off, I am really sorry and it will be fixed soon